FGM RANKS NO.15 ON FORTUNE’S BEST WORKPLACES LIST
Customer Experience
EVERYTHING WE DO IS DESIGNED TO BRING CERTAINTY TO OUR PERFORMANCE AND TO OUR CUSTOMERS’ BUSINESSES.
The flat-rolled steel market is unpredictable—but your steel supplier shouldn’t be. We purpose built our company to bring order to a marketplace which is inherently chaotic and to embed those practices into every aspect of our customer experience. Our business model is anti-fragile, meaning our abilities actually increase as a result of volatility, pushing us to continuously innovate to perform better and improve the experience for all our customers.
Invoice Accuracy
We’re a steel supplier committed to precision—achieving over 99% invoice accuracy annually through disciplined processes our customers can count on.
Disciplined Customer Onboarding
The Flack Global Metals Customer Experience Program allows us to work proactively with our customers – learning their business inside and out from the beginning. It begins with our robust onboarding process which we leverage to identify potential pitfalls and exceptions within the supply chain design. This process ensures we build solid, long-lasting customer relationships that are evolved via annual business reviews and quarterly performance calls.
Customized Computer System
Our custom-built ERP was designed specifically to manage outside toll relationships using input from our team’s decades of metals and supply chain experience. We are able to manage the disparity of information we need to process daily in order to give consistency to our customers.
